Learn about Crypto.com

Crypto.com offers a set of crypto products (app, exchange services, cards and more). This page explains concepts and safety checks.

How to think about “apps vs wallets”

Many platforms provide both a trading app (custodial) and a separate non‑custodial wallet. The difference is simple: in a custodial account, the platform controls keys; in a non‑custodial wallet, you control keys.

Practical rule: Keep long‑term holdings in a wallet you control, and use exchanges for trading when needed.

Common user actions

Buy/sell crypto
Move funds between app and wallet
Withdraw to an external wallet
Track transaction status (hash) when sent on‑chain

Where people make mistakes

Sending to the wrong network
Confusing memo/tag requirements for some assets
Assuming “processing” means it’s already on‑chain
Responding to fake support DMs

Safe support message template

If you need help (from a trusted party), share only non-sensitive details:

Hi! I need help understanding a transaction.
• Platform/app: 
• Network/chain:
• Transaction hash (if any):
• My public address:
• Error screenshot:
(Do NOT share seed phrase/private key)